Vacancy

Client Manager & Operations

OPERATIONS

  • Support to Directors in monitoring and communicating processes between executive level, fee earners, and departments
  • Diary management for Managing Director & events
  • Project management ensuring deadlines are met, for marketing PR, events, speaking / networking engagements and following up after events . Analysing successes
  • Ensuring firm policies and processes are adhered to, laid out & supported

DEPARTMENTAL SUPPORT

  • Support & run client management as required
  • running client enquiries - conversion - after sales including obtaining feedback, testimonials, referrals cross departments and third parties, where appropriate create case studies, and evaluation content for file and marketing
  • Implementation of a seamless and efficient retention process implement email templates, newsletters

MARKETING

  • Ensure all Fee Earners contribute and meet deadlines

PR / MEDIA

  • Produce organic articles for promotion or chasing up Fee Earners for this
  • Help generating stories & ideas

Person

1. confident to lead, motivate, support & direct
2. willing to take on multi-tasks and develop the role
3. not afraid to try new avenues, but have ability to correct / change / evaluate impact
4. team player
5. willing to help with admin and clients as required so no fixed hierarchy
6. open door to assist and support staff to ease management burden - approachable
7. can network, meet & greet and be articulate and confident doing so
8. career goal to scale up the firm at this pivotal point, re-structuring, support, re-checking and driving it forward

Skills

1. knowledge of working in a law firm a bonus but not essential
2. experience in planning / hosting business events
3. management experience or running teams and projects preferred but not essential
5. good telephone manner essential
6. experience in processes, structuring and sales would be an asset
7. Smart and presentable and orderly

This role is a full time role requiring office hours and a few evening networks. Available for an immediate start.

Please send your covering letter and CV to karen@acitylawfirm.com and confirm if available for a Skype interview.